Subscription & Refund Policy
Last Updated: June 2026 | Version 1.0
1. About This Policy
This document governs the commercial terms of your subscription to Caseline — Chamber Management System. It operates alongside our End User Licence Agreement (EULA). By subscribing, making payment, or continuing use beyond a Trial period, you agree to these terms.
Licensor, Owner & Author: Shubham Sakarwal S/o Gyaneshwar Sakarwal, Date of Birth: 14 January 1991, Advocate, Dehradun, Uttarakhand, India. Operating under the trade name: Advoverse Technologies.
2. Subscription Plans
Caseline offers the following subscription tiers (subject to change):
| Plan | Billing Options | Description |
|---|---|---|
| Junior Advocate | Monthly / Quarterly / Half-Yearly / Annual | Basic case management for individual advocates |
| Solo Practitioner | Monthly / Quarterly / Half-Yearly / Annual | Full features for solo practice |
| Advocate + Clerk | Monthly / Quarterly / Half-Yearly / Annual | Two-user access for advocate and clerk |
| Chamber Lite | Monthly / Quarterly / Half-Yearly / Annual | Multi-user chamber, essential features |
| Chamber | Monthly / Quarterly / Half-Yearly / Annual | Full-featured chamber management |
| Chamber Pro | Monthly / Quarterly / Half-Yearly / Annual | All features, maximum devices |
| Exclusive | Custom | Enterprise plans with bespoke terms |
Features, device limits, and pricing for each plan are published at advoverse.com and may be updated.
3. Billing & Payment
- Advance Payment: Subscriptions are billed in advance. You pay for the upcoming period, not in arrears.
- Currency: All prices are in Indian Rupees (₹ / INR).
- GST: All listed prices are exclusive of GST (currently 18% for SaaS). GST is charged additionally.
- Due Date: Payment is due on or before the Renewal Date.
- Invoice: A GST-compliant tax invoice is generated within 48 hours of payment and available in your dashboard.
- Payment Methods: UPI, Credit/Debit Card, Net Banking, Razorpay, or bank transfer (for annual plans).
- No Auto-Renewal: Subscriptions do not auto-renew unless you explicitly opt in. Reminders are sent 7 days before expiry.
4. Payment Failure & Grace Period
If payment is not received by the Renewal Date:
| Timeline | Action |
|---|---|
| Day 0 (Expiry) | Subscription expires. Reminder sent. |
| Day 1–3 | Grace period. Full access continues. Daily reminders. |
| Day 4–7 | Restricted mode. Core features only. Cloud/sync suspended. |
| Day 8+ | Licence suspended. Read-only mode. No new entries. |
| Day 30+ | Licence terminated. Software ceases to function. Data remains on device. |
Payment at any point during grace/restricted period restores full access immediately.
5. Refund Policy
✅ When Refund IS Available
| Circumstance | Eligibility | Conditions |
|---|---|---|
| First-time purchase, within 3 days of Activation | Up to 100% | Software uninstalled, Licence Key surrendered, no data exported |
| Technical inability to activate (proven incompatibility) | Full refund | Must demonstrate inability despite troubleshooting |
| Duplicate/accidental payment | Full refund of duplicate | Report within 7 days with payment proof |
❌ When Refund IS NOT Available
- After the 3-day window from initial Activation has elapsed
- For any renewal payment (monthly, quarterly, half-yearly, or annual)
- Where the Software has been activated and used (data entered, cases created)
- Where the Licence was terminated for breach of EULA or this Agreement
- Where the Subscriber simply changes their mind or finds an alternative
- Where dissatisfaction is with features clearly described before purchase
- For any Add-on purchases once activated
- Where system requirements (published on website) were not met
📋 Refund Process
- Submit request to support@advoverse.com within the applicable window
- Include: Order ID, email address, reason, and confirmation of uninstall
- Eligible refunds processed within 15 business days to original payment method
- Gateway/processing fees may be deducted
6. Price Changes
- The Licensor reserves the right to modify subscription fees, add-on pricing, and support charges at any time.
- 30 days' advance notice will be provided before any price increase (via email and/or in-app notification).
- Price changes do not affect your current active period. New pricing applies only at your next Renewal Date.
- If you disagree with new pricing, simply do not renew. Access continues until your current period expires.
- Promotional/introductory rates are valid only for the stated period and do not guarantee future pricing.
7. Upgrades & Downgrades
- Upgrades: Available anytime. Pro-rated price difference charged immediately. Features activate instantly.
- Downgrades: Take effect at next Renewal Date only. Cannot be applied mid-cycle. Features from higher plan become read-only.
- No refund or credit for unused portions upon downgrade.
8. Trial Period
- Trial periods (if offered) are limited to one per individual/entity
- Trials provide restricted functionality and expire automatically
- No payment required during trial
- Trials do not convert to paid plans without your explicit action
9. Support
- Email: support@advoverse.com
- Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST (excluding holidays)
- Support covers: technical issues, activation, billing, bug reports
- Support does NOT cover: legal advice, hardware issues, third-party conflicts, data entry
10. Governing Law
This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts at Dehradun, Uttarakhand, India.
This policy is subject to the Consumer Protection Act, 2019 and applicable regulations. Mandatory statutory rights are not overridden by this document.
11. Contact
Shubham Sakarwal
Advocate, Dehradun, Uttarakhand, India
Operating as: Advoverse Technologies
Email: support@advoverse.com
Website: advoverse.com
© 2026 Shubham Sakarwal. All rights reserved.
Caseline® is a trademark of Shubham Sakarwal, operating as Advoverse Technologies.